united nations relief and works agency

General Information
Type of Organization:	UN	Acronym:	UNRWA
Governorate:	Nablus (Branch Office)	Establishment Year:	1949
Address:	Nablus / Rafidia - next to Kamal Jumblatt Secondary School	Telephone:	09-2343411
Website:	www.unrwa.org	Fax:	09-2343456
E-mail:	b.nassar@unrwa.org
Person in Charge Name: Awni Abdel Hadi Mashaki \ Bahaa El Din Nassar \ Sherif Nassar Position: Director of the Department of Relief and Social Services \ supervisor of self health Telephone: 09-2343411 Mobile: 0542168316 E-mail: a.mashaqi@unrwa.org
Staff:	Psychologist (27) Social Worker (20) Educational Counselor (31)

Mission & Goals

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Mission:

UNRWA (the United Nations Relief and Works Agency for Palestine Refugees in the Near East) provides assistance, protection and advocacy for some 5 million registered Palestine refugees in Jordan, Lebanon, Syria and the occupied Palestinian territory, pending a solution to their plight.

Goals:

KNOWLEDGE AND SKILLS

We operate one of the largest school systems in the Middle East, teaching nearly half a million children in over 700 schools
UNRWA has been the main provider of primary education to Palestine refugees for 60 years
We provide vocational training for young people to help them gain work skills

LONG AND HEALTHY LIVES

We deliver basic health services through a network of primary health care facilities and mobile clinics
We provide preventive, general medical and specialist care tailored for each stage of life
UNRWA constantly works toward a healthy living environment for Palestine refugees

DECENT STANDARDS OF LIVING

We provide social protection services, concentrating efforts on the poorest Palestine refugees
We provide basic food supplies and cash subsidies, as well as emergency cash grants and adequate shelter, for the most vulnerable Palestine refugees
We are constantly working on improving the physical and social environment in Palestine refugee camps, using a community-driven planning approach
We provide income-generating opportunities through our Microfinance department
When necessary, UNRWA takes action to mitigate the effects of emergencies on Palestine refugees’ lives

HUMAN RIGHTS

Achievement of the first three development goals relies on the fourth: ensuring that human rights are enjoyed to the fullest
UNRWA works to safeguard and advance the rights of Palestine refugees by ensuring quality services reach vulnerable communities and individuals
Through protection interventions, we address the root causes of abuse or neglect of beneficiary rights and highlight the urgent need for a just and durable solution to the plight of the Palestine refugees
In Gaza and the West Bank, the Operations Support Officer programme monitors, documents and intervenes with the authorities and other stakeholders on incidents where Palestine refugees’ rights have been infringed

Target Groups

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Children

Youth

Women

Men

Elderly

Families

Activities / Interventions

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Information dissemination to the community at large
	Information on the current situation, relief efforts or available services
	Messages on positive coping
Facilitation of conditions for community local
	Support for emergency relief that is initiated by the community
Strengthening of community and family support
	Support for social support activities that are initiated by the community
	Strengthening of parenting/family supports
	Facilitation of community supports to vulnerable persons
	Structured recreational or creative activities
Safe spaces
	Child & Youth friendly spaces
psychosocial work
	Psychological first aid (PFA)
	Lining vulnerable individuals/families to resources
Psychological intervention & Clinical management
	Basic counselling for individuals
	Basic counselling families
	Basic counselling for groups
General activities to support MHPSS
	Training. / TOT
	Technical or clinical supervision
	Psychosocial support for staff / volunteers

Time of implementation:	Morning
Place of implementation:	Home	School	Community
Geographical Distribution of the Services / Activities:	City	Village	Camp	Bedouins
Cost of the services provided:	Free

Mental and Behavioral Disorders

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Neurotic, stress-related and somatoform disorders
	Phobic anxiety disorders
	Obsessive – compulsive
	Acute stress disorders
	Emergency
	Grief
	PTSD
	Adjustment disorders
	Brief depressive
	Mixed anxiety & depressive
	Somatoform disorders
Disorders of psychological development
	Specific developmental of speech & language
	Scholastic skill
Behavioral & emotional disorders with onset usually occurring in child & adolescence
	Hyper kinetic disorders
	Conduct disorders
	Emotional disorders (separation anxiety)
	Behavioral & emotional disorders
Mental disability
	Mild
	Moderate
Behavioral syndrome associated with physiological disturbances & physical factors
	Sleep disorders
	Nonorganic eating disorders
Disorders of adult personality & behavior
	Specific personality disorders
	Habit & impulse disorders
	Gender identity
Organic, including symptomatic mental disorders
	Dementia in Alzheimer diseases
	Dementia in other diseases
Mood (affective) disorders
	Manic
	Depressive